THE PROTECTION OF PERSONAL INFORMATION ACT
Customer Privacy Notice
This Notice explains how we obtain, use and disclose your personal information under the Protection of Personal Information Act (POPIA) requirements.
BAIC Brackenfell (www.baicbrackenfell.co.za) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
About the Company
BAIC Brackenfell, based in Brackenfell, Western Cape.
Registration Number: 1997/017294/23.
Telephone: 021 982 4122 /4575.
The information we collect
We collect and process your personal information concerning your vehicle transactions – buying, selling, or servicing your vehicle – and provide services accordingly. For this purpose, we collect contact details, including yourself and your organisation.
We collect information directly from you when you provide us with your personal information. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed upon with you. In addition, your information may be retained for legal purposes.
For example:
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For the detection and prevention of fraud, crime, money laundering, or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes; and
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers involved in delivering products or services to you. We have agreements to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
It must be noted that in the Motor Industry, various providers are involved in providing the vehicles, vehicle finance, insurance, vehicle repairs, and maintenance. Sharing your information with third parties is often necessary to fulfil contractual obligations.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes; and
- Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover the following:
Physical security;
Computer and network security;
Access to personal information;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues; and
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that the personal information we remain responsible for is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to do.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, contact us at the numbers/addresses provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate. The request to delete information will align with the respective legal obligation.
Definition of personal information
According to the Act, “personal information” means information relating to an identifiable, living, natural person and, where applicable, an identifiable, existing juristic person.
How to contact us
If you have any queries about this Notice and require further information about our privacy practices, wish to withdraw consent, exercise preferences, or access or correct your personal information, please do not hesitate to contact us. Our office telephone number is 021 982 4122/4575, or email us at: ivan@baicbrackenfell.co.za.